*A 22% restocking fee will apply on all Preowned / New(Open Box) / Like New/ and NEW condition orders being returned. Types of returnable and nonreturnable items If you have NOT received a response to your email regarding your return, please don't worry, we still acknowledge the email time and will honor returns if emails are received within the appropriate return window time in accordance to the type of return you have.(Please refer to the information below) *Customer service emails are checked daily. Failure to do so will result in a delay in response time. If you are having trouble reaching us by phone, please email us When emailing us for an RAN(Return Authorization Number) please include your full name and order number. *I mportant covid information: Due to the recent pandemic and its impact on small businesses, GamesRuslive has reduced phone support hours. *A 22% restocking fee will apply on all orders being returned.(When applicable)
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